Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms") govern your access to and use of Restoroma OS (the "Service"), a restaurant management software platform owned, operated, and provided by Brilliantfix Limited ("we", "us", "our", "the Company").

Brilliantfix Limited is a company registered in England and Wales. Restoroma OS is a wholly-owned sub-brand and product division of Brilliantfix Limited.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. About Restoroma OS

Restoroma OS is a Software-as-a-Service (SaaS) platform providing restaurant operators with:

• QR code-based digital ordering for table guests
• Kitchen Display System (KDS) for order management
• Waiter Dashboard for front-of-house coordination
• Owner Analytics Console for real-time business intelligence
• Smart upselling and menu management tools
• Payment processing integrations (Stripe, Apple Pay, Google Pay)

The Service is intended for commercial restaurant, hospitality, and food-service businesses. It is not intended for personal or consumer use.

3. Subscriptions & Payment

Access to the Service is provided on a subscription basis. By subscribing, you agree to the following:

• Fees are billed in advance on a monthly or annual basis as selected at checkout.
• All prices are quoted in British Pounds Sterling (£) and are exclusive of VAT unless stated otherwise.
• Payment is processed securely via Stripe. Brilliantfix Limited does not store your payment card details.
• Subscriptions auto-renew unless cancelled before the renewal date.
• We reserve the right to change pricing with 30 days' written notice to subscribers.
• Restoroma OS charges zero software commission on orders processed through the platform.

4. Free Trial Period

Where a free trial is offered, it is valid for 14 calendar days from the date of account creation. No payment is required during the trial period. At the end of the trial, you must subscribe to continue using the Service. Unused trial days are non-transferable and cannot be extended.

5. Cancellation & Refunds

You may cancel your subscription at any time via your account settings or by contacting us. Upon cancellation:

• Your access will continue until the end of the current billing period.
• No partial refunds are issued for unused days within a billing period.
• Annual subscriptions cancelled within 14 days of initial purchase may be eligible for a pro-rata refund at our discretion.
• Bespoke and enterprise contracts are subject to separate cancellation terms agreed at the time of contracting.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations in the United Kingdom or your jurisdiction.
• Transmit fraudulent, deceptive, or misleading content or orders.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Resell, sublicense, or commercially exploit the Service without prior written consent from Brilliantfix Limited.
• Use automated systems to scrape, mine, or harvest data from the platform.
• Interfere with or disrupt the integrity or performance of the Service or its associated infrastructure.

7. Intellectual Property & Copyright

All intellectual property rights in and to the Service — including but not limited to the software, design, interface, branding, trademarks, trade names, logos, content, and documentation — are the exclusive property of Brilliantfix Limited.

The name Restoroma OS and the Restoroma brand are registered sub-brand assets of Brilliantfix Limited. Unauthorised use of these assets is strictly prohibited.

Your content (menu items, images, pricing you upload) remains your property. You grant us a limited licence to host and display your content solely to operate the Service on your behalf.

© Brilliantfix Limited. All rights reserved. Restoroma OS is a sub-brand of Brilliantfix Limited.

8. Data Protection & Privacy

Brilliantfix Limited takes data protection seriously and operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Service, you acknowledge that we process data in accordance with our Privacy Policy, which forms part of these Terms.

You are responsible for ensuring your use of the platform in relation to guest data (e.g. order history) complies with applicable data protection law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Brilliantfix Limited shall not be liable for:

• Loss of profits, revenue, data, or business opportunities arising from use of the Service.
• Any indirect, incidental, special, or consequential loss.
• Service interruptions caused by third-party infrastructure, internet outages, or force majeure events.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total fees paid by you to Brilliantfix Limited in the 12 months preceding the claim.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

Brilliantfix Limited reserves the right to update these Terms at any time. We will notify active subscribers of material changes via email or in-platform notification at least 14 days before the changes take effect. Continued use of the Service following the effective date of changes constitutes acceptance of the revised Terms.

12. Contact & Enquiries

For legal enquiries, data protection requests, or questions about these Terms, please contact: